Terms of service

Orders

An order is an offer to buy. We accept it when we send you an order confirmation and dispatch your pillow. If an item is out of stock or a price was listed in error, we will contact you before charging and offer a refund or an alternative.

Pricing

All prices are in Australian dollars (AUD) and include GST where applicable. Shipping is calculated at checkout and is free on orders over A$75.

Delivery

We dispatch from Australian stock within 1–2 business days. Delivery estimates are guides, not guarantees. Risk passes to you on delivery.

Returns and guarantee

Our 180-night sleep guarantee and returns process are described on the returns page. They apply in addition to your rights under the Australian Consumer Law.

Product use

Pobopobo is a comfort product, not a medical device. It is designed to support comfortable side sleeping. Always follow the advice of your health professional, and stop using the pillow if it causes discomfort.

Intellectual property

The Pobopobo name, logo, product photography and website content belong to Pobopobo. You may not reproduce them for commercial use without our written permission.

Contact

Questions about these terms: hello@pobopobo.com.