Returns & guarantee
180 nights to fall in love.
Pregnancy is long enough to be sure about a pillow. Sleep on Pobopobo for six months. If it isn’t the most comfortable part of your bedtime routine, we will make it right.
How the guarantee works
You have 180 nights from the day your pillow is delivered. If you are not sleeping better, email hello@pobopobo.com with your order number and a short note about what isn’t working. We will send you a prepaid return label and refund the full purchase price once the pillow arrives back with us.
What we ask
The pillow should be clean and returned in the laundry bag or a similar protective bag. We do not charge restocking fees, and we do not need the original box.
Refund timing
Refunds are processed to the original payment method within 5–10 business days of the returned pillow being received. Your bank may take a few extra days to show the credit.
Faulty or damaged items
If your pillow arrives damaged or develops a fault, contact us with a photo within 14 days. We will replace it at our cost or refund you — your choice. This sits on top of your rights under the Australian Consumer Law.
Change of mind before delivery
If your order hasn’t been dispatched yet, email us and we will cancel it and refund you in full.
Your rights
Our guarantee is offered in addition to the guarantees and remedies available under the Australian Consumer Law. Nothing in this policy limits those rights.
This policy applies to orders placed on pobopobo.com. Amazon Australia orders are covered by Amazon’s return policy.