How does the package arrive? (For those who are still keeping their pregnancy a secret)

  • Please note that the pobopobo arrives in a shipping carton labeled with our logo. The shipping label also notes the product (Pregnancy Pilow).
  • If you are trying to keep your precnancy a secret still we recommend having it delivered on a day when you can be at home to collect the parcel

What if my order has not arrived?

  • If your order has not arrived, please refer to your confirmation email and seek the tracking number provided.
  • All Pobopobo's should arrive within 7-15 business days Australia wide. lf the timeframe extends beyond this period, check with the shipping provider via the tracking number or alternatively do not hesitate to get in touch via  pobopobopillow@gmail.com

How do I cancel my order?

  • If you would like to cancel an order before it is shipped, please send us an email immediately after placing the order to pobopobopillow@gmail.com with the subject like '[ORDER CANCELLATION] Order Number XXXXXX'. Please note, cancellations can only occur within 12 hours of placing the order*.
  • If the order has been shipped you will need to go through the returns process. *In some circumstances the order may be shipped faster, and you will need to go through the returns process.

Where can I find my tracking number?

  • You can also enter your order number in the 'Track My Order' section for inquiry.
  • You can find your tracking number in your post purchase email sent to the email you used when purchasing your pobopobo.
  • If you have issues locating your tracking number, please get in touch via pobopobopillow@gmail.com.

What is your returns policy?

  • For faulty products please advise our team as soon as the item arrives or sustains damage due to a manufacturing fault on pobopobopillow@gmail.com.
  • pobopobo's offers a free-exchange policy for all orders placed within 30 days, where we will replace a faulty pobopobo with a new one.
  • You'll need to send back the damaged pillow, with all components of the pillow, box and vaccum seal bag without further damage. For a change of mind or unsatisfactory product performance please refer to our 30-night money back guarantee below.

How does your 30-night money back guarantee work?

  • We're so confident you'll love your pobopobo pillow that we're willing to stand by our product with a 30-night money back guarantee.For any reason, within 30 days after your purchase you're unsatisfied with your pobopobo, send it back to us for a full refund.Please note, damaged or soiled pillows will not be eligible for our 30-night money back guarantee.
  • To be eligible for the 30-night money back guarantee please ship the pobopobo alongside the vaccum seal bag and box all in-tact within 30 days. Contact our team at pobopobopillow@gmail.com before shipping.

How long will it take for my pobopobo to arrive?

  • pobopobo orders are shipped from china, America,Australia she should take between 7-12 business days to arrive.
  • If you live in a remote area, sometimes this can be longer. If your order has not arrived beyond 12 business days, please refer to your tracking number and then get in touch via pobopobopillow@gmail.com.

How can I get a refund?

  • You're able to get a refund within 30 days of purchasing through our '30-night money back guarantee' with no questions asked. Simply get in touch with our team at pobopobopillow@gmail.com,
  • we'll help coordinate a return of the pillow (and all its components), box and vaccum seal bag. Once the returned parcel has arrived at our end, we'll inspect for any damage before providing a refund in full, including the cost of freight.

Who do I contact if l have a faulty product?

  • A faulty pobopobo is incredibly unlikely due to the strict quality control processes involved with manufacturing. However, if you do have a faulty product,
  • please get in touch pobopobopillow@gmail.com and we will coordinate an exchange/replacement of the faulty product.

What do you do with your returns?

  • We're so confident that you'll love the pobopobo that we offer a 30-night money back guarantee. We get less than 2% of customers return their pillows (which is well below the benchmark of returns).
  • But what do we do with the pillows? We've partnered with a local organisation who work with pregnant women who come from disadvantaged backgrounds.
  • Our pillows are provided for free along with a brand new pillowcase. So you don't need to feel like your pillow will go to waste if it turns out not to work for you.